In the realm of digital media, the acquisition of plugins or themes carries a unique characteristic – once downloaded, there’s no turning back. As such, our standard practice is not to offer refunds, with the exception being when the digital product is rendered completely unusable.
In the event that a digital product becomes unusable, we take the initiative to assess and attempt to rectify the issue. Should a resolution not be feasible, a refund will be promptly processed. We take pride in our round-the-clock support team, readily available to assist you with any inquiries or aid in the installation and configuration of your digital products.
It’s important to bear in mind that we do not possess the capacity to alter product functionality or address developer-specific issues, as we are not the creators of the provided products.
In cases where the product obtained from our website is entirely non-functional, profoundly misrepresented in its main description, or if you haven’t downloaded any or a minimal number of files, we would be open to processing a refund.
Our commitment to customer satisfaction is unwavering, but we also expect our customers to make informed decisions regarding their purchases.
Refund Exceptions:
We do not entertain refund requests for the following scenarios:
Plugento Memberships – These memberships encompass a comprehensive array of products at an affordable rate, with the flexibility to cancel at any time. We discourage the purchase of VIP Memberships for testing purposes.
Seeking a refund for the same product on multiple occasions.
Offers and discounts are applicable exclusively to future orders and cannot be used to seek refunds or partial refunds for prior purchases.
Additionally, we reserve the right to decline refund requests in the following circumstances:
A change of mind regarding an item/subscription.
An accidental purchase resulting in product(s) being sent/downloaded.
Inability to install the downloaded product.
The product is incompatible with your WordPress, plugins, or web server settings.
The product’s failure to meet your specific requirements.
A message prompting the entry of a license key or activation for the product.
Website disruption caused during the product installation.
Refusal to grant our support team access to investigate your product-related issue.
Please also be aware of the following:
Account cancellation is possible at any time, though no refunds are provided for such cancellations.
Following a refund, premium products that were downloaded may no longer be accessible.
If a product remains damaged after an update, the refund amount may be adjusted to account for the reduced value of the product.
Refunds may take up to 14 days to reflect in your account